Technology & Data › SaaS Agreements
Connecticut SaaS Contracts Attorney
Close the deal without giving away the company.
Subscription agreements, terms of service, and customer contracts for cloud software — vendor-side and customer-side. For tech companies in CT, NY, and MA.
What We Handle
Subscription Terms & ToS
The terms customers accept when they sign up. Scope of the subscription, payment and renewal, acceptable use, uptime commitments, and what happens to the data when someone cancels.
Enterprise Negotiation
When a large customer sends the contract back marked up, Turley Law runs the negotiation — liability caps, security addenda, audit rights, and the procurement questionnaire that arrives with them.
Liability & Indemnity
Limitation of liability caps what a customer can recover; indemnification decides who defends a third-party claim. Both get read closely the one time they matter, so they get drafted that way.
Data & Security Terms
Data processing addenda, subprocessor lists, breach-notification windows, and the security commitments enterprise buyers now expect in writing before legal will sign.
Why it matters
Your SaaS terms decide who eats the risk when something breaks.
The clauses that decide it — the liability cap, the indemnity, the data terms, the termination rights — are the ones founders skim. A SaaS agreement is the only document that governs every customer relationship at once, which means a drafting problem is never a one-customer problem.
Working together
How the work runs
Most engagements start one of two ways. Either a company is writing its first real customer agreement and wants terms it can send without flinching, or a deal is already on the table and the customer's redlines need an answer this week.
Either way the first step is reading what already exists — the current terms, the order form, whatever the sales team has been sending. From there, Turley Law drafts or negotiates against the specific risk in the deal rather than a generic checklist. Scoped up front where the work is clear, hourly where the other side sets the pace.
What You Get
Typical deliverables
- A subscription agreement covering term, renewal, suspension and termination
- Service levels you can actually meet, with a remedy attached
- Data terms: ownership, processing, security, and what happens at exit
- A liability position that pairs a cap with a consequential-damages exclusion
Questions?
Good to know
What's actually negotiable in a SaaS contract?
More than the standard terms suggest — liability caps, data ownership, termination rights, SLAs, and indemnification are all typically on the table, especially for enterprise deals.
Do we need separate terms for self-serve and enterprise customers?
Usually yes. Self-serve customers accept standing terms online with no negotiation, so those terms have to be clear enough to enforce as written. Enterprise customers negotiate, so that paper needs room to move — an order form for the commercial terms and a master agreement for everything else.
Our biggest customer wants to use their contract instead of ours. Do we have to agree?
No, but it is common, and it is not automatically a bad outcome. What matters is which terms carry the risk. Turley Law reviews the customer's paper, flags the clauses that would be expensive to live with, and negotiates those rather than fighting over the whole document.
What does a SaaS agreement cost?
It depends on whether the work is drafting from scratch or negotiating someone else's paper. Drafting a standard agreement is scoped and quoted up front. Negotiation is hourly, because the other side controls how many rounds it takes. Both start with a $50 consultation, credited toward the engagement.